Apple’s “Brick” Already Have Problems?

Buyers of the new Apple MacBooks are already complaining about a loose battery/HDD latch and slanted function keys on the keyboard. Apparently, Apple agreed to refund or replace certain notebooks, unless the notebook isn’t build-to-order and dead on arrival. These new notebooks also come with liquid detection sensors to help service technicians figure out whether spilled liquid affected a malfunctioning notebook – and deny a free repair as a result.

A MacBook owner wrote in the MacRumors Forums “”The cover was fine at first, but after I took it off for the first time, when I put it back on it didn’t go as tight, and started moving around creating gaps in the front and back”

Apple isn’t saying anything about a this potential problem and other users seem not to be too worried about a loose latch. However, more vocal Apple customers complain that Apple failed to engineer a simple latch on a $3000 notebook. “It’s like buying a BMW and the door does not close tight,” one affected user said.

Another poster was lucky enough that Apple replaced his Macbook that had a battery cover with a poor fit. Users who experience these issues may visit an Apple Store  near them and ask for a refund or a replacement. However, if you opted for a custom-built Macbook, you are out of luck. “Configure-to-order, personalized or other customized products may not be returned for refund or exchange under any circumstances unless such product is Dead on Arrival,” Apple’s sales and refunds policy states.

Not a month have passed and we are already hearing some “minor problems” about Apple’s new line of laptops. Let us just hope that this is the first and last “problem” we’ll hear about the new MacBooks.

[via MacRumors Forum]

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