Globe Philippines Blames iPhone for Billing Problem
A philmug (philippine macintosh user group) member post a thread about his problem on Globes ( Official Philippine iPhone Carrier) poor customer support and billing error. And here it goes:
Over the past year that I have had my iPhone I have no real complaints with regards to the device itself. It seems that my problem has always been with the network carrier whether it be because of repairs or incidents like this.
This evening I checked my unbilled usage using Globe’s PLAN UNBILLED feature and this is what I got.
Good day! Your total unbilled charges as of 08/23 8:33:19PM is 2885.22
Breakdown is as followsVoice: Local = PHP34.80
Other Network = PHP81.20
Local Voice Promo = PHP 114.43
SMS: Local = 192.87
INTERNET = 2461.92The amount does not include taxes or amounts for share a load
OMG!!!! 2461.92 just for INTERNET ?
He was billed 2,461.92 php about 50 usd in just 8 days for internet although he already turned off APN settings, 3G, and PUSH.
So he phoned Globes Customer care and here it goes:
Globe CSR: Hi sir what phone are you using
iPhone user: I was using my iPhone, until i sent it to you guys for repairs yesterdayGlobe CSR: Oh sir iPhone pala, do you know that you can get charged if you ( don’t turn off the settings )
iPhone user: YES I KNOW THAT IS WHY IT IS OFFGlobe CSR: Ay sir are you sure that everything is off ano po settings nyo (what are your settings)?
iPhone user: Yes i’m sure it’s internet.globe.com.pGlobe CSR: Ay sir MMS nyo po (How bout your MMS) ?
iPhone user: What? i don’t touch that since i don’t send out MMS. And I think if it’s MMS i will be charged for MMS, right?Globe CSR: Ay sir yan po talaga yung problem sa iphone always connected (That’s a problem with iPhone it’s always connected)
iPhone User: NO NO NO, as far as i know once you change the APN, turn off the PUSH, the 3G, there is no reason for my phone to be connected to the net unless it is Wifi, which i have at home and in the office.
It’s clear that the CSR blames the iPhone immediately after the iPhone user told them he is using an iPhone. It will always get charged, even if it’s turned off?, I think that’s lame, I’m not sure Apple is concern about this.
It’s also stated that the iPhone was with Globe Philippines for repairs, so they repaired the device and put something on it so you’ll be charged though you turn off 3g?.
The CSR told the iPhone user that since the bill is a running balance her can contest it and once the bill come out he’ll be charged in HALF as GOODWILL to the subscriber.
So that’s Globes solution? what if you’re billed with a bigger amount though you never really used the service you’ll still pay HALF?, This is not good. I hope some Globe Philippines Officials read this and do something about it. IMO charging half will not fix the problem, If Globe’s system had a problem then the guy shouldn’t be charaged at all, we should not be charged of any service we did not use.
Most Globe iPhone Post Paid subscribers is already turning off 3G and everything just to avoid this problem and some already switched to PREPAID plan which is more secure. Now that’s some sh*tty service for a supposed to be great product the iPhone.
via Philmug
59 Comments to “Globe Philippines Blames iPhone for Billing Problem”
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I want to share din ung naging problem ko sa globe. Grabe. I was billed an amount of 60,000+ last summer. Ung post paid ko is only 999/month and my phone is an iphone4. Naging problema ko din yun CELLULAR DATA na yan dati. 1st month of usage. 1st time ko din mag iphone kaya hindi ko alam na na ON pala ung ung cellular data ko. and my bill was 4000+ for the first month. Went to globe and tried to reason with them. Pero wala. Hindi na daw nila problema na hindi ko alam naka ON pala ung CELLULAR DATA and that i was being charge. Fine. so i settled my account.
Then last summer. We went out of the country for 3 days. That time wala na akong problema sa internet usages ko. Okay na ung bill ko for months.
Alam ko mahal ung magiging bill ko if i used CELLULAR DATA abroad. And i used it for directions. ung MAPS ng iphone. Kasi malalaman mo kung nasaan ka exactly. I was prepared to pay namin kahit mga 3000-5000 in a span of 3 days. Para maenjoy namin talga ung stay namin dun. Pero Grabe hindi ko alam na per KB pala ung rate nila dun at hindi ung per TIME na kadulad dito sa pinas. In short my INTERNATIONAL ROAMING CHARGES amounted to 57000+ + and nung tinignan ko ung breakdown ng usage ko, may mga usage ako ng 1 minute pinaka matagal na is 3 mins at paiba iba ung charge nila. May 500.00 for less than a minute meron naman 2500.00 per minute.(kasi nga per KB) Grabe. Feeling na nakawan ako pero in a LEGAL way. After that i read the terms and conditions ng GLOBE. And i was suprised. Kasi lahat ng katanungan ko nasagot nun. Kumbaga parang alam nilang mangyayari yun.
Like “bakit hindi man lang ako sinabihan na sobrang taas ng rates sa ibang basa”
Par. III-H
“a Subscriber who is in roaming service shall be responsible for accessing GLOBE’s website for information on applicable internet rates and roaming charges.”
And ung problem ko nung 1st month of usage “bakit hindi man lang ako sinabihan na na ka ON ung CELLULAR DATA at may charge pala yun”
Par. III-H
“Subscriber acknowledges that he/she has reviewed and understood all the features of the mobile device purchased, especially when it involves using the mobile device to access the internet, including on how to unsubscribe from the same if necessary.”
Pero ang hindi ko maintindihan is para saan ung CREDIT LIMIT? Does it not apply for usages abroad? Edi sana ang tawag sa kanya si CREDIT LIMIT Philippines edition. Grabe. Really dont know what to do. I asked people including lawyers what to do. Sabi nila hayaan na lang daw. Pero kahit na ganun. I still saw my fault. Believe me ang mahal maging tanga! hahaha.
So what happened?
I paid my outstanding balance but only up to MY CREDIT LIMIT.
There is no way im going to pay 57,223.15! Unang una napaka, unreasonable! Jusko ko pwede na kaming lumabas ulit ng bansa with that amount! Pangalwa, ano gusto nyu!? maging pulubi ako!? Pangatlo, nakakainis magbayad ng ganun! dahil sa katangahan lang? Pang-apat, at pinaka dahilan is. wala akong pambayad.
Kaya guys, try… try to read terms and conditions, if possible lalo na kung may “BILL” ung pipirmahan mong kontrata.
and dont be stupid like me:(